apk2room Privacy Policy

1 Who We Are

apk2room is an online gaming and sports betting platform serving players in Pakistan. The platform offers sports betting — with a primary focus on Cricket, PSL, T20 internationals, and Football — alongside a live Casino, Slots, Fish Games, and a full Game Lobby. All transactions are conducted in PKR.

This Privacy Policy applies to all use of the apk2room website, mobile interface, and related services. By registering an account or using any part of the platform, you acknowledge that you have read and understood this policy. If you have questions at any point, the support team is available around the clock.

2 Personal Data We Collect

apk2room collects different categories of personal data depending on how you use the platform. The table below summarises the main types of data collected and the reason each is needed.

We only collect data that is genuinely necessary for the purposes listed. We do not collect sensitive data categories such as health information, religious beliefs, or political opinions.

3 How We Collect Your Data

apk2room collects personal data through several channels during your use of the platform:

• Direct input: Data you provide when registering an account, completing identity verification, making a deposit, or contacting support.
• Automated collection: Technical and usage data collected automatically when you access the platform — including IP address, device information, and session activity.
• Payment providers: Transaction confirmation data received from JazzCash, Easypaisa, Raast, banks, and card processors when you make a deposit or withdrawal.
• Identity verification services: Where a third-party KYC service is used to verify your identity documents, we receive a verification result and the data submitted for verification.
• Cookies and similar technologies: Data collected through cookies placed on your device when you visit the platform. See Section 7 for full details on cookies.

4 Why We Use Your Personal Data

Every piece of data apk2room holds is used for a specific, legitimate purpose. We do not hold data without a reason. The main purposes for which we use personal data are:

• Account operation: Creating and maintaining your player account, processing logins, and enabling you to bet, play, deposit, and withdraw.
• Identity and age verification: Confirming that you are who you say you are and that you are at least 18 years of age, as required for all gaming platforms.
• Payment processing: Handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, and cards, and processing withdrawal requests to your registered payment method.
• Security and fraud prevention: Detecting suspicious account activity, preventing duplicate accounts, and protecting both the platform and honest players from fraud.
• Customer support: Responding to your queries, resolving disputes, and handling complaints in a fair and informed manner.
• Responsible gaming: Monitoring play patterns to identify potential problem gaming behaviour and applying self-imposed limits you have set on your account.
• Platform improvement: Analysing how players use different parts of the platform — game lobby, betting section, slots, fish games, casino — to improve the experience over time.
• Legal compliance: Meeting obligations related to anti-money laundering checks, record-keeping, and responding to lawful requests from competent authorities.

5 Sharing Your Personal Data

apk2room shares personal data only in the limited circumstances described below. In every case, data is shared only to the extent necessary for the stated purpose.

• Payment processors: JazzCash, Easypaisa, Raast, banks, and card processors receive the transaction data necessary to process your PKR deposits and withdrawals.
• Identity verification providers: Where KYC checks are required, your identity documents and personal details are shared with the verification service provider to complete the check.
• Platform technology providers: Service providers who host and operate parts of the apk2room platform — such as server infrastructure and game content providers — may process technical data as part of delivering the service.
• Legal and regulatory authorities: apk2room will disclose personal data to authorities where required to do so by law, court order, or a lawful request from a competent authority.
• Fraud and security services: Data may be shared with fraud prevention services to verify the legitimacy of account activity and payment transactions.

All third parties with whom apk2room shares personal data are required to handle that data securely and to use it only for the purpose for which it was shared. apk2room does not permit third parties to use your data for their own independent marketing purposes.

6 Payment Data & Financial Information

Because apk2room processes real-money PKR transactions, financial data receives a higher level of care than standard account data. The platform supports JazzCash, Easypaisa, Raast, direct bank transfer, and cards for both deposits and withdrawals.

• Card details — where used for deposits — are processed directly by the payment processor using encrypted, industry-standard payment infrastructure. Full card numbers are not stored on apk2room's own servers.
• JazzCash and Easypaisa mobile wallet numbers are stored against your account to enable future withdrawals to the same registered wallet.
• Bank account and Raast details used for withdrawal processing are stored in encrypted form and are accessible only to the payments team for processing purposes.
• All financial data is subject to the same retention and security standards as other personal data, with additional access restrictions given the sensitivity of the information.

7 Cookies & Tracking Technologies

apk2room uses cookies and similar technologies on the platform. Cookies are small text files placed on your device when you visit the site. They serve several practical purposes:

• Essential cookies: Required for the platform to function correctly — maintaining your logged-in session, remembering your language preference, and keeping your account secure.
• Analytics cookies: Used to understand how players navigate the platform — which sections are most used, where users spend the most time, and where the experience could be improved. This data is aggregated and does not identify individual players.
• Security cookies: Used to detect and prevent fraudulent access attempts, bot activity, and suspicious login patterns.

apk2room does not use third-party advertising cookies to track your behaviour across other websites for the purpose of serving targeted ads. If you disable essential cookies through your browser settings, parts of the platform may not function correctly. Analytics and security cookies help the platform work better and stay safe but are not strictly required for basic functionality.

8 Data Security

apk2room takes the security of your personal data seriously. The platform applies a range of technical and organisational measures to protect data from unauthorised access, accidental loss, alteration, or disclosure.

• Encrypted connections: All data transmitted between your device and the apk2room platform is protected using SSL/TLS encryption. Look for the padlock icon in your browser address bar — that confirms the connection is secure.
• Access controls: Personal data is accessible only to staff members who genuinely need it to carry out their role. Access is logged and reviewed regularly.
• Secure storage: Data is stored on secured servers with firewall protection and regular security audits.
• Password protection: Account passwords are stored in hashed form — not as plain text. Even platform staff cannot read your password.
• Fraud monitoring: Automated systems monitor account activity around the clock for signs of unauthorised access or suspicious transactions.

While apk2room takes every reasonable precaution, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

9 Data Retention

apk2room retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal and compliance obligations. The general retention principles are:

• Active accounts: All personal and transaction data is retained for as long as your account is active on the platform.
• Closed accounts: Following account closure, core account data and transaction records are retained for a minimum period to meet record-keeping obligations. After that retention period has passed, data is securely deleted or anonymised.
• KYC documents: Identity verification documents are retained for the period required by applicable anti-money laundering rules, after which they are securely destroyed.
• Support records: Records of support interactions are retained for a reasonable period to allow follow-up and dispute resolution, after which they are deleted.

When data is no longer needed and its retention period has expired, apk2room deletes or anonymises it in a secure manner so that it can no longer be linked back to you as an individual.

10 Your Rights Over Your Data

As a registered player on apk2room, you have rights over your personal data. These rights can be exercised by contacting the support team at any time. The following rights apply to your data held by apk2room:

To exercise any of the above rights, contact apk2room support with a description of your request and your registered email address. We will respond within a reasonable timeframe. Note that some requests — particularly erasure requests — may be subject to legal retention obligations that override the right to deletion in specific circumstances.

11 Children's Privacy

apk2room is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or use any part of the platform. apk2room does not knowingly collect personal data from anyone under 18 years of age.

If apk2room becomes aware that a minor has registered an account or provided personal data, the account will be immediately closed, the data will be deleted, and any funds associated with the account will be handled in accordance with the Terms and Conditions.

12 Changes to This Privacy Policy

apk2room may update this Privacy Policy from time to time to reflect changes in the platform, services offered, or applicable legal requirements. When changes are made, the updated policy will be published on this page with a revised "Last updated" date.

• For significant changes that materially affect how your data is used, apk2room will make reasonable efforts to notify registered players via the email address associated with their account.
• Continued use of the platform after a policy update has been published constitutes acceptance of the revised Privacy Policy.
• It is your responsibility to review this page periodically to stay informed of any updates.

If you disagree with any changes made to this policy, you should stop using the platform and contact support to request account closure and data deletion in line with Section 10.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled, please reach out to the apk2room support team. Support is available 24 hours a day, 7 days a week.

apk2room aims to resolve all privacy-related queries promptly. If you feel your concern has not been adequately addressed through standard support, you may request escalation to a senior team member.